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FAQ

What size am I?

Size often comes down to fit preference, but our size charts are a useful guideline and can be found here. If you are still uncertain email us: hello@sako7.com

Our men’s kit model wears a size S Bibshort and S Jersey.
His measurements are as follows;

Height 5ft 10 inches/178cm
Weight 80kg
Chest 37 inches/96cm
Waist 32 inches/81cm
Hips 37 inches/95cm

Our lady’s kit model wears a size XS Bibshort and XS Jersey.
Her measurements are as follows;

Height 5ft 10 inches/178cm
Weight 49kg
Chest 31.5 inches/81cm
Waist 24 inches/61cm
Hips 33 inches/84cm

How do I return an item?

Please view our returns policy here.

          • All swing tags and labels must still be attached to item
          • Item must be spotless and clean
          • Item cannot have been worn (other than to try it on)
          • Item must be folded and packed back into its original packaging
          • Packaging must not be ripped or torn
          • Item must be couriered (using the postal service to get items to our warehouse has proven unsuccessful in most cases) to the following contact:

            To: Rashaad Abrahams
            Street Address: 17 Agric Street, Unit 2 Western Provence Park
            Suburb: Goodwood
            City: Cape Town
            Code: 7461
            Country: South Africa
            Tel: +2784 312 7905

        • Email your tracking number to Amanda.Gordon@aramex.com, Rashaad.Abrahams@aramex.com and hello@sako7.com so that we can keep an eye out for your parcel
        • Ensure that your order number appears on your parcel so that the warehouse can reference your specific order. Example; order #4758
        • Note that shipping and customs clearing of the return into South Africa are at your own cost and that we are not responsible for the items or their safety until they are in our hands at the warehouse
        • Once received, your items will be inspected according to the above inspection requirements
        • On passing inspection, we will notify you
        • You will be issued with a voucher to shop our online store for your replacement item

Where do you ship from?

Cape Town, South Africa


Do I have to pay customs duties and taxes?

If your country imposes these, then yes. Please call your local customs office for information on this. We are not responsible for these charges as they are out of our control and are determined by the customs office in your country.


Will you invoice my order as a gift so that I can avoid paying duties taxes?

No, this is illegal.


Products and sizing

For all orders outside of South Africa:
SHIPPING IS FREE FOR SPEND OF US$ 150 OR MORE For orders amounting to less than that your shipping fee will be worked out according to your zone and will be viewable at check out.

For all orders within South Africa:
SHIPPING IS FREE FOR SPEND OF US$ 150 OR MORE For orders amounting to less than that your shipping will be a flat rate of ZAR 120


How long will my order take to get to me?

For orders outside of South Africa:
We aim to have orders delivered within two weeks, but often takes as little as one week. Contact hello@sako7.com for further questions relating to this

For orders within South Africa:
Orders will take one – three working days


How do I track my shipment?

For orders being sent outside of South Africa:
Track and Trace is available on the DHL website at www.DHL.com. Use your waybill number to track your shipments.

For orders being sent outside of South Africa:
Track and Trace is available on the Aramex website at www.aramex.com. Use your waybill number to track your shipments.